Return & Refund Policy

Return & Refund Policy
Last Updated: October 15, 2023

Thank you for choosing our products! To protect your rights, please inspect items carefully upon delivery. In cases of quality issues or shipping errors, follow this policy for returns/exchanges.

Section 1: Scope

This policy applies to all website products except:

  •  Custom-made items (e.g., engraved accessories, personalized gifts)
  •  Virtual products (e.g., e-books, digital gift cards)
  • Items marked as "non-returnable" on product pages
    All returns/exchanges must comply with local consumer legislation and this policy.

Section 2: Time Limits

  • Quality defects:
    Submit return/exchange request within 15 days of delivery
  • Wrong/Missing Items:
    Contact Customer Service within 48 hours with documentation (e.g., video evidence)

Section 3: Return Process

1. Contact Support
Submit request to [info@voxln.com] with:
✅ Order number
✅ Detailed defect description
✅ Clear photos/videos of issue

2. Review Phase
Resolution response within 1-3 business days

3. Return Shipping
Upon approval:
→ Ship goods to designated address via traceable method
→ Must include original packaging, tags, and accessories

4. Resolution
• Refunds: Processed to original payment method within 3-15 business days post-quality inspection
• Replacements: Shipped within 48 hours of approval

Section 4: Return Requirements

Goods must be:

  •  Unused with original tags intact
  •  Free of damage, odors, or modifications
  •  Complete with manuals/accessories
  •  Accompanied by proof of purchase (order confirmation/invoice)

Shipping Costs

• Customer responsibility: Return shipping fees apply for non-quality-related returns
• Merchant coverage: We cover return shipping for quality defects/wrong shipments (requires submitted shipping receipt)

Section 5: Invalid Cases

Return/exchange requests will be denied if:

  •  Products show usage traces, damage, or missing components
  •  Application exceeds stated deadlines
  •  Original packaging missing or compromised
  • Product falls under "non-returnable" category

Section 6: Refund Details

• Refund amount: Equals actual paid value (excluding discount coupons/loyalty points)
• Coupon terms: Used coupons aren't reinstated or refunded

Section 7: Additional terms and conditions

  • Transport damage:
  • Refuse damaged packages upon delivery and contact us immediately
  • In the event of a subsequent claim, submit the transport company's damage report
  • Policy changes will be announced on the website. Voxln has the final right of interpretation.

Customer service
Email: info@voxln.com
Opening hours: Monday-Friday 9:00 a.m.-6:30 p.m.